2.    It is strongly recommended when merchandise is received and the shipping carton shows evidence of mishandling, the receiving party should have the delivery person sign the freight bill verifying possible damage. This is significant when making a damage claim with the carrier.  The purchaser should call the carrier immediately and request an inspection by a carrier representative.  The inspection report, along with photos, purchase invoice, and any other necessary documentation, should accompany any damage claim filed with the carrier.

3.    It is suggested that all received merchandise be immediately inspected for damage regardless of whether the carton shows evidence of mishandling or not.  If concealed damage is present, the purchaser should call the carrier immediately and request an inspection by a carrier representative.  Regulations regarding concealed damage require that the damage claim be filed with the carrier within a specified period of time.  The inspection report, along with photos, purchase invoice, and any other necessary documentation, should accompany any damage claim filed with the carrier.

1.    Merchandise will not be accepted or credit issued without prior written request for return authorization.
       Such request must contain the following information:
       a.    Reason for return.
       b.    Type of merchandise to be returned, including model and serial number.
2.    Only new, unused merchandise, in the original, unopened, shipping carton will be considered for return.
3.    Credit will be issued based on condition of merchandise and circumstances causing return.
4.    A 25% restocking charge will be applied before credit is issued.
5.    Returned merchandise must be freight prepaid.
6.    Products that have been installed (not covered by warranty) may not be returned.

B.    Merchandise covered by warranty:

1.    A "Return Material Tag" must accompany each item with all requested information completed.
2.    Contact K & S Sales (405-586-9191) for return instructions.